Returns & Refunds
We want you to feel confident in every purchase. Here is everything you need to know about returns, exchanges, and refunds at RaniMall.
7-Day Return Window
Contact us within 7 calendar days of delivery if your order is damaged, incorrect, or you need to request an eligible return or size exchange.
Item Condition
Items must be unused and returned with the original packaging, tags, and accessories. Products that show wear or damage cannot be accepted.
How to Request a Return
Contact our support team through WhatsApp or email with your order number, a short description of the issue, and clear photos when reporting damage or an incorrect item.
Refunds & Shipping Costs
Once your return is inspected and approved, we will confirm the refund amount and processing method. Refunds are issued to the original payment method where possible.
For change-of-mind returns or size exchanges, return shipping charges may apply. If we sent an incorrect or damaged item, RaniMall will arrange the appropriate replacement or resolution.
Refund processing times can vary by bank or payment provider after approval.
Need help with a return?
Keep your order number ready and our support team will guide you through the next step.
Contact Support