Frequently Asked Questions
Everything you need to know about purchasing, delivery, and product options at RaniMall.
Ordering & Tracking
Q:How do I place an order?
Add items to your cart, click 'Proceed to Checkout', sign in or create an account, enter your delivery address, and place your order. Payment is Cash on Delivery.
Q:How can I track my order?
Open 'My Orders' from your account menu. Each order shows its current status — Placed, Confirmed, Packed, Shipped, or Delivered — and updates as our team processes it.
Q:Can I cancel my order?
Yes, you can cancel from 'My Orders' until we confirm it. After confirmation, please contact our support team.
Shipping & Delivery
Q:How long does delivery take?
Orders in major cities (Lahore, Karachi, Islamabad, Rawalpindi) typically arrive within 2–3 business days. Other cities and regions take 3–5 business days.
Q:What are the delivery charges?
Standard shipping is Rs. 250 nationwide. Orders above Rs. 10,000 qualify for FREE delivery.
Product Quality
Q:How do I choose the right product options?
Review the options shown on each product page, including available sizes, colors, variants, or specifications. Contact us if you need help choosing.
Q:How do you check product quality?
Every product is reviewed for quality, condition, and accurate details before dispatch.
Returns & Exchanges
Q:Can I exchange for a different option?
Yes, we offer an easy 7-day exchange window for eligible products. Message us on WhatsApp and our team will guide you through the process.
Still have questions?
Can't find what you're looking for? Reach out directly to our support specialists.
Contact Support